Privacy Policy

PRIVACY STATEMENT

As the operating company of the website bwin, bwin International Ltd. (hereinafter jointly referred to as “the company“) aims to actively work towards enhancing trust in data protection and thus takes every possible step to inform its users of all relevant security measures.

Basically, you are able to move around our website freely without transmitting any information or data. Only when you wish to place a bet is registration and the transmission of data necessary. However, numerous safety installations prevent unauthorised third parties from accessing your personal data.

COLLECTING YOUR DATA

In order to place bets through the company, you must first register yourself and therewith provide the following personal data:

  • Gender
  • Surname and first name
  • Date of birth
  • Residential address
  • E-mail address
  • Confirmation that you are over 18 years of age (minors are not allowed to bet)

When you wish to deposit funds into your betting account using a credit card, the following personal data is needed:

  • Name and surname of cardholder
  • Name of credit card company
  • Credit card number
  • Expiry date of credit card

If you wish to transfer your winnings into your bank account, the following personal data is needed:

  • Name and surname of account holder
  • Name of bank
  • IBAN
  • SWIFT

Before your first payout is allowed, you will be asked to send us a copy of an official document which includes a photograph of yourself (e.g. passport, identity document), either by fax or as an upload. You can be absolutely assured that only you receive your money.

USE OF PERSONAL DATA

All personal data is stored in the database of the company.

For security reasons, your personal data will not be passed on to third parties in any form whatsoever as a matter of principle, unless of course you give us permission to do so. So as to aid the prevention of match or price rigging, we are able to relay a suspected offender’s saved details (information pertaining to the reservations or suspicions of the respective misdemeanour in question) to sporting bodies, authorities or any other third party, which deals with the investigation of such offences. For the purpose of research on the prevention of addiction, data can be made anonymous and passed on to the respective institutions. The company naturally fulfils the valid legal regulations for the collection and processing of personal information.

In the case you close your betting account, your personal details saved in our system will, in accordance with the legal period of warranty, only be deleted at your express request. It is not possible to delete your details prior to this respite period, as this information must be available for your security should it be required for unenforceability, exertion or defence of legal claims by authorities or court of law.

So as to avoid the nuisance of being troubled by third parties, we advise that you do not reveal your personal details in chat rooms or forums.

PREVENTION OF PARTICIPATION BY UNDERAGE PERSONS

The company reserves the right not to allow underage persons (under the age of 18) to take part in sports betting. For this reason the company requests that bettors confirm that they are of legal age and give their date of birth upon registration.

In addition, the company requests a copy of an official document, which includes a photograph, before every first payout. Should the company, in the course of the above-mentioned verification, establish that a bettor is underage, all transactions recoded in this account will be reversed regardless if bets were won or lost. The bettor is barred from further play as of immediate effect.

Safety measures to protect personal data

The company uses the latest security technology available to ensure you the best possible protection.

DATA ENCRYPTION

To protect your personal data during communication with your web browser, the company uses secure and tested encryption technology from VeriSign®. Online transactions continue to be protected by the extremely reliable security system of a worldwide-accredited partner.

FURTHER TECHNICAL SECURITY MEASURES

To prevent the illegal manipulation through a third person, the IP-Address of the logged-on computer will be requested and saved.
In addition, all your data is protected from unauthorised access by a so-called firewall – a computer that is fitted with complex security technology specifically designed to shield the company’s network from the Internet.
Additionally, the company uses reliable internal data protection mechanisms combined with a restrictive security system.

CORRECTING PERSONAL DATA

As a registered user, you have the option to change or revise your personal data (with exception of your first name, last name, date of birth and country) at any time. After logging in, you may correct your data under “My account / Settings: Personal details”.

CLOSING YOUR ACCOUNT

As a registered user you may close your betting account at any time. When your account is closed, any positive balance will be paid out to you and the personal data stored encrypted. Deleting personal data is not possible because in order to ensure your security, this information has to be available should it be needed in pursuing cases of fraud. With this exception, data is subsequently not used by the company. The deletion of the personal data takes place with the expiration of the statutory period of limitation.

If you have any questions regarding data protection, please contact our Customer Support Team at support.en@bwin.com.com.

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Glossary entries for this article:

  • Account

    After registering with bwin you may access your account with your login data (username and password). In your account you may place bets, make in and outpayments, change your details, password and website settings, as well as refer your friends.

  • Addiction

    Addiction is generally a certain pattern of behaviour marked by a irresistible, growing desire to achieve a specific feeling or state. The aim of addictive behaviour is either to produce pleasure and/or prevent displeasure (restlessness, sadness, anger, etc). Addiction is caused by a number of colluding factors: individual, society and the addictive drug.
    Generally, anyone can become addicted. As addiction is not limited to specific substances, every form of human behaviour may evolve into an addiction (e.g. alcoholism, anorexia, workaholism, gaming addiction, shopping addiction).

  • Credit card

    Online transactions via credit card are possible with VISA, DINERS and EURO / MASTERCARD. With our payment service your credit card information is stored encrypted, thus minimizing the risk of data abuse. The company reserves the right to charge a handling fee of 2% for every transaction made irrelevant of the payment method used. Minimum limits which apply to deposits are EUR 10, GBP 7, CHF 15, USD 10, DKK 75, NOK 80, SEK 95, CZK 300, HUF 2500, PLN 40, RUB 300, YTL 15, RON 30, EEK 150, LVL 7, LTL 35, BGN 20 and the minimum limits which apply to withdrawals are EUR 30, GBP 20, CHF 45, USD 30, DKK 220, NOK 230, SEK 280, CZK 900, HUF 7200, PLN 120, RUB 450, YTL 50, RON 100, EEK 500, LVL20, LTL 100, BGN 60. Maximum limits: daily limit per credit card: EUR 1000. Monthly limit per credit card: EUR 5000.

  • E-mail

    As your e-mail address is the only means we have to communicate with you, it is crucial that it is correct. Any important information that we need to send to you, such as your new password, is sent to this e-mail address. In your account under “My account / Settings: Personal details” you can enter up to two e-mail addresses. We always send mails to your active address (selected by you).

  • IBAN

    The International Bank Account (IBAN) is an international standard for account numbers. The IBAN can be used for cross-border transactions. Within the European Union, the IBAN is the condition for "European Standard Bank Transfers".
    You will generally find your IBAN code on your bank statement. If your IBAN code is not on your bank statement, please contact your bank for further information.

  • Match

    A series of games played until someone reaches a certain number of points.

  • Place bet

    This type of bet is found only with horse betting. You think that your favourite will end up in the top three places - and by betting on this you minimise your risk. Example: You bet EUR 100 on your favourite to finish either first, second or third (1-3) in the Kentucky Derby at odds of 1.80. Regardless of whether your favourite comes in first, second or third: you win your stake (EUR 100) multiplied by the odds 1.8 (EUR 180).

  • Prevention

    Prevention consists of protecting against personal, financial and social damage, which may occur in different life situations when participating in games of chance, minimising the risk of suffering negative consequences and protecting pathological players against further harm.

    Further important information can be found under Responsible Gaming.

  • Settings

    In your account you are able to customise the bwin website to your liking:

    If you click on "Settings: General", you have the possibility to subscribe or unsubscribe any of the various newsletters and promotional e-mails available.

    Under "Preferred language" - Select German, English, Italian, Spanish, Swedish, Danish, Norwegian, Turkish, Polish, French, Greek, Catalan, Portuguese, Dutch, Hungarian, Czech, Russian, Croatian, Slovenian, Slovak, Romanian or Bulgarian and our website will automatically be displayed in this language.

    "Standard stake" – here you may define a standard stake for all your Bets. Naturally you can change the standard stake at any time by simply entering a new stake when betting, or by changing the standard stake under "Settings".

    "Odds display" – this option allows you to display the odds either in European/Decimal, American or British format.

    Odds

  • Support

    Our support team will gladly answer your questions and help you with any problems that may occur. How to contact our support team, is explained in detail on the contact page.

    Contact

  • Web browser

    Our website is best viewed with one of the following web browsers (or later versions):

    • Microsoft Internet Explorer (version 6 or higher)
    • Mozilla Firefox (version 2 or higher)*
    • Safari 3 on MacOS (version 3 or higher)

    * not supported for SkillGames