Security in monetary transactions

Money transfers

To protect your personal data during communication with your web browser, the company uses secure and tested encryption technology from VeriSign®. Online transactions continue to be protected by the extremely reliable security system of a worldwide accredited clearing partner, which guarantees that its payment system is available at least 99.5% of the time in a month.

Paying out of winnings

To ensure that your winnings are paid out exclusively to you, you are required to enter your name and date of birth when registering. As an additional security measure, we also require a copy of official photographic identification when you request your first withdrawal. You can either upload this copy or sent it to us by fax.

 
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Glossary entries for this article:

  • Web browser

    Our website is best viewed with one of the following web browsers (or later versions):

    • Microsoft Internet Explorer (version 6 or higher)
    • Mozilla Firefox (version 2 or higher)*
    • Safari 3 on MacOS (version 3 or higher)

    * not supported for SkillGames

  • Withdrawal

    You can request a withdrawal under the point "withdrawal" in your bwin account. Defined by the country in which you registered, as well as the respective method of payment selected, there are various withdrawal methods you may choose from. bwin does, however, reserve the right to change the payment method in individual cases (e.g. by issuing refunds to credit cards).

    Withdrawals can be requested daily. One withdrawal per month, and all withdrawals over EUR 1,000, remain free of charge. The minimum withdrawal allowed is EUR 30. Customers will, however, have to pay the bank charges that incur on all additional monthly withdrawals under EUR 1,000. Bank transfers will only be sent to a bank account in the same name as that of the betting account.

    In order to ensure your security and to fulfil the terms of our licence, it is necessary when you make your first withdrawal to upload or fax us a copy of an official photo-identity document. The purpose of this is to ensure that it is YOU who has actually ordered the withdrawal and not some unauthorised third person.