What happens if I get disconnected?
If you are disconnected from a real-money ring or cash game, your money at the table will be returned to your account. You can rejoin the table by clicking on the table ID in the Lobby. If you are playing an STT or multi-table tournament, log out and log back in to be reseated at the table you were playing on.
bwin Poker has gone to considerable lengths to ensure a poker environment which you can feel comfortable in knowing you are protected just in case connection is lost to the game server while playing. If, however, the connection is disrupted on your side – irrelevant if it occurred because the time limit was exceeded or if there was for e.g. a disruption in your Internet connection – all “All-in” stakes will be lost. bwin Poker is not liable for any losses, which may occur in this context. All players are, therefore, personally responsible for the stability of their Internet network connections.
For assistance, contact our Customer Service team.