Any questions? We can answer some of the major issues here.

Why do I have to share my personal data when registering?

This is a necessary condition to be able to take advantage of everything we have to offer you at bwin.
We need your first name, last name and email address to contact you about any issues, while your date of birth allows us to confirm that you are of legal age to sign up with us.

Why do I have to send a copy of my ID?

Age verification is needed by Irish law as we are legally obliged to clearly identify all of our customers and their respective ages. This process is carried out by verifying an ID from you.

Is there a schedule for this process?

The process, known as Know Your Customer (KYC), is the following:

What can I use as ID?

We accept any government-issued ID card, although it must clearly state your first name, last name, date of birth, and a photo of you.

Please note: We DO NOT accept Irish Public Services Cards because they do not include a date of birth.

What if my driving licence has a different address or my ID does not confirm my address?

I am not presently living in the Republic of Ireland?

If you have moved outside of the Republic of Ireland then you will need to close your current account and open a new one in the country you are currently residing in.

Why wasn’t my ID accepted?

There are a number of reasons possible if your ID was not accepted. It might be that the document image was not clear enough, as we need to read all relevant details from your ID. It may also be because it must clearly show your first name, last name, date of birth, and a photo of you. If it is an ID or a driving licence, you must send both the front side and the back side.

Will you accept my passport if it's expired?

Yes, as long as it’s accompanied by a birth certificate.

Will you accept a provisional driving licence?

Yes.

I only have a driving licence from elsewhere in the world...

No problem, we can use this to verify your ID (name and age). You will then be required to provide 2 separate Proof of Address documents, such as Utility Bills, Phone Bills, in order to verify your address separately.

Is it safe to upload my personal documents?

We guarantee that your documents are secure once they leave your computer using 'SSL' technology. Thus, you can be sure that your documents cannot be intercepted when submitting via the Internet.

How are my documents protected once I send them to you?

Your documents are stored in a highly protected data centre that is equipped with numerous levels of security control, which protects your information against unauthorised access.

Who has access to my documents?

Only employees who work on verifying your documents have access to this data.

I don't have a scanner to scan my documents - what can I do?

It’s easy, you can use a digital camera, your phone, or a webcam to take a picture of your documents. Just make sure they’re clear!

I have already verified my account, why am I being asked to send more documents?

There are occasions where we are required to routinely check and verify aspects of your account and personal details via third party providers or documentation in line with multiple Global, EU and domestic legislations. This will be requested even if you have already met some of those requirements and/or provided documentation before. It is our duty to operate with integrity and transparency at all times and to also ensure all players are protected and we fully support and adhere to all related legislations. Please note that without verification when requested, account restrictions will occur such as deposit, bet and withdrawal restrictions.