Why am I being requested to withdraw across multiple payment methods?

At bwin, the way we process your withdrawals depends on the payment methods you’ve previously used to make deposits and the amounts deposited.

To protect both you and bwin from card theft and fraud, we use a ‘Closed Loop System’ for withdrawals. This means that, in some cases, withdrawals may be split across multiple payment methods, as system security rules require funds to be returned to the methods originally used for depositing.

In short, if you want to withdraw your winnings and have a negative net deposit on one method, our Closed Loop System requires all your other net deposits to be zero before you can do so.

Here’s an example:

If you’ve deposited €100 using your Visa card and €50 via E-Wallets, and your balance is €500 after a successful week, you might want to withdraw €200. If your preferred withdrawal method is E-Wallets, you’ll first need to withdraw €100 back to your Visa card. Once that’s done, you can withdraw €50 or more to your E-Wallet.

This system ensures your withdrawals are typically returned to the payment methods you use most often, which can also speed up the processing time.

You can track the status and destination of your withdrawals (once processed) when logging in to your account.

Please note: If you cancel a withdrawal request, bwin is not obligated to refund any cancelled amounts that you subsequently wager.